Technical Support & Troubleshooting

 I Did Not Receive a Meeting Analysis from Sandi

 If you haven’t received Sandi’s analysis after a meeting, try the following:

1. Check Your Inbox & Spam Folder – Look for an email from [email protected] (it may be in your spam or junk folder).
2. Confirm Meeting Recording & Transcription Were Enabled – Sandi can only analyse meetings that were recorded and transcribed in Microsoft Teams or Zoom.
3. Allow Processing Time – Depending on meeting length and platform processing, analysis delivery may take a short while.
4. Check the Relate Portal – Meeting insights may be available directly in your account.

If the issue persists, please contact [email protected] for assistance.

How do I contact customer support?

Our support team is here to help. You can reach us via email at [email protected] or submit a ticket directly from your dashboard under “Help Center.”

Where can I find additional resources or tutorials?

We offer a range of resources, including a knowledge base, video tutorials, and webinars. Visit our Resources page for more information, or explore in-app tutorials in the “Help Center.”

I accidentally provided incorrect information during sign-up and now I’m unable to complete the process. How can I fix this issue?

Our support team is here to help. You can reach us via email at [email protected] or submit a ticket directly from your dashboard under “Help Center.”

How do I reset my password?

 If you’ve forgotten your password or need to reset it, follow these steps:

1. Go to the Relate login page and click “Forgot Password?”
2. Enter your registered email address and submit the request.
3. Check your inbox for a password reset email from [email protected] (be sure to check your spam/junk folder if you don’t see it).
4. Click the link in the email and follow the instructions to set a new password.
5. Log in with your new credentials.

If you are still unable to login to the Relate portal, please reach out to our support team on [email protected]

I’m not receiving my Relate Authentication Code. What should I do?

 If you’re not receiving your authentication code, try the following:

1. Ensure that the correct email address has been utilised
2. Check your spam or junk folder.
3. Ensure that emails from [email protected] are not blocked or marked as spam.
4. Wait a few minutes in case of network delays.
5. Click “Re-send the Code” on the login screen to generate a new one.
6. If you still don’t receive it, contact our support team at [email protected] for assistance.