Please ensure that the system settings are correct. Check that the system audio is not muted or low volume, and check that the correct output channel is selected.

If the problem still persists, the meeting host can check the audio output settings on your Studio application by clicking the drop down menu beneath the camera. Your co-hosts can check the audio settings by clicking the vertical ellipsis [⋮] on their Studio Express application.

Please ensure that the camera is not in use via another application.

If that is not the case, the meeting host can check the camera device through the dropdown menu below the video feed for Studio. Your meeting co-hosts can check the camera by clicking on the vertical ellipsis [⋮] on their Studio Express application.

For the meeting host, should you receive a Network Error message when trying to enter the room on your Studio application, there is a problem with your connection to the internet. Close out of Studio and check your network connection before logging back in. Note that you will not see co-hosts until you have successfully entered the waiting room.

For your meeting co-hosts, simply click the Refresh button in the top-right corner of the interface to reset the video and presentation streams. Expect the refresh process to take 6-8 seconds. Note that your audio and camera settings will be reset to On.

For the meeting host using the Studio application, ensure that the deck is a Powerpoint (pptx) deck, can be edited, in presentation mode and maximised behind Studio. Hold down the Alt button then use the Tab button to navigate between Studio and the deck.

If your meeting co-hosts are unable to see the presentation deck on their Studio Express application, the meeting host should make the deck main screen then navigate forward and backwards though the deck pages. Then make the co-host main screen.

If this fails, your co-hosts can simply click the Refresh button in the top-right corner of the interface to reset the video and presentation streams. Expect the refresh process to take 6-8 seconds. Note that their audio and camera settings will be reset to On.

These buttons will only show if you are sharing a PowerPoint (pptx) deck, that can be edited and is in presentation mode. If you have this set up correctly then switch the active stream between the deck and the Studio user. Should this not fix the problem, log off from Studio and double check you have the pptx deck set up correctly. Log back in to Studio and continue with your meeting.

If the problem persists, reduce the size of Studio on your screen and continue with your meeting. Switch pages on the pptx deck using the Powerpoint interface.

For meeting co-hosts, simply click the Refresh button in the top-right corner of the interface to reset the video and presentation streams. Expect the refresh process to take 6-8 seconds. Note that their audio and camera settings will be reset to On.

For meeting attendees, they should follow the instructions to click the View Meetings button then rejoin.

If the internet connection has dropped after the meeting has started, the meeting host must close the meeting on the Studio application (note, do not end the meeting, just close the meeting via the x button on the tab next to the Forum360 logo).

Ensure any presentation/shared screen is deselected before re-opening the meeting. Share the presentation/shared screen and click the Enter Room button.

*NOTE at this point, all attendees will automatically be reconnected and will be able to see and hear any actions.

Co-hosts will be able to re-join the meeting. Click the Start Meeting button to continue the meeting as scheduled.

For meeting co-hosts, return to Event List via the “Events” button on the left side banner of their Studio Express application, refresh the page and re-join the meeting.

This can occur when the Studio user (the host of the meeting) is on an unstable network. Should co-hosts (Studio Express users) see this blue ribbon, they may experience de-sync of video images or view a black screen where the image should be. The Studio user and meeting attendee will continue to view the images in-sync.

Should the co-host (Studio Express user) wish to re-sync, simply click the Refresh button in the top-right corner of the interface to reset the video and presentation streams. Expect the refresh process to take 6-8 seconds. Note that their audio and camera settings will be reset to On.

This can occur when the Studio user (the host of the meeting) disconnects from the network or the application is no longer responding.

As per the guidance on the ribbon, attendees should click View Meetings then re-enter the meeting as they did when they first joined.

Co-hosts will need to re-enter the meeting as well and the Studio user will need to 1) re-establish network connection and restart the meeting (by closing the meeting tab and de-selecting the shared window before restarting), or 2) re-establish network connection, close the Studio program, login and rejoin the meeting. Caution!!: A reboot of the meeting means that as soon as the Studio user clicks Enter Room, meeting attendees will be in the room as well.