According to Accenture to be in the Business of Experience (BX), thinking beyond CX to become customer obsessed, you must be an organization that listens to your stakeholders and follow the data.
Your stakeholders on mass have now adapted to virtual meetings. This is structural change that presents an opportunity for your organization to rethink how you engage your community direct AND in collaboration with community representative groups.
Video is at its most powerful when embedded in an experience that reflects the democratic process. It is the experience that encourages your community to share their opinions and contribute to the democratic process. This experience takes preparation, execution and follow up – and by following the data these experiences over time lead to a better informed community. Forum 360 is an end-to-end white label solution for our democratic process.